Active Listening That Changes Conversations
Treat each conversation like field research. Notice patterns, jot quick keywords, and ask the speaker to expand on emotionally charged phrases. Curiosity lowers defenses and reveals context. Try asking, “What would a great outcome look like for you?” and share what you learned.
Active Listening That Changes Conversations
Summarize what you heard, then seek confirmation. Phrases like, “So what I’m hearing is…” transform assumptions into alignment. A teammate once thanked me for catching a small nuance that saved a week of rework. Practice this today and report your results in the comments.